The resetPasswordRequest screen (Hosted Login v1)

Looking for the Hosted Login v2 version of this screen? Then click here.

The resetPasswordRequest screen appears when a user clicks the Forgot your password link? on the signIn screen. On this screen, the user is asked to supply their email address; if that email address is valid (that is, the address can be found in the user profile store), then a reset password link is emailed to that address and the resetPasswordRequestSuccess screen is displayed. If the email address can’t be found in the user profile store, then resetPasswordRequest remains onscreen and the following error message is displayed:

Reset Password Screen Flow

The following graphic shows how the resetPasswordRequest screen fits into the Reset Password flow.

Request Password Reset Link Screen: Technical Documentation